Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Video Conferencing Supply, LLC. The collective work includes works that are licensed to Video Conferencing Supply, LLC. Copyright 2007, Video Conferencing Supply, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Video Conferencing Supply, LLC or purchasing Video Conferencing Supply, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Video Conferencing Supply, LLC or to purchase Video Conferencing Supply, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Video Conferencing Supply, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Video Conferencing Supply, LLC used in the site are trademarks or registered trademarks of Video Conferencing Supply, LLC

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Video Conferencing Supply, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Video Conferencing Supply, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Video Conferencing Supply, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Video Conferencing Supply, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Video Conferencing Supply, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Video Conferencing Supply, LLC product is mistakenly listed at an incorrect price, Video Conferencing Supply, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Video Conferencing Supply, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Video Conferencing Supply, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Video Conferencing Supply, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Video Conferencing Supply, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Video Conferencing Supply, LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Wisconsin, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Video Conferencing Supply, LLC products) shall be in the state or federal courts located in Milwaukee County, Wisconsin. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Video Conferencing Supply, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Video Conferencing Supply, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Video Conferencing Supply, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Taxes

Customer shall be responsible for any state or local tax (excluding taxes based on Video Conferencing Supply, LLC's income or profits) that results from the transfer of title or sale or delivery of the Products purchased hereunder unless a valid and correct tax exemption certificate is furnished to Video Conferencing Supply, LLC prior to delivery. Organizations and individuals purchasing items in states other than Wisconsin bear the responsibility of reporting and paying sales and use taxes to your state on all merchandise purchased from Video Conferencing Supply, LLC. By submitting your order, you agree to the terms for this site.

International Shipping

Customer shall be responsible for any brokerage GST disbursement fees, entry prep fees, customs GST fees, and any duty amounts prior to delivery.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Video Conferencing Supply, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Video Conferencing Supply, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Video Conferencing Supply, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Video Conferencing Supply, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Video Conferencing Supply, LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Video Conferencing Supply, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Video Conferencing Supply, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Video Conferencing Supply, LLC, Video Conferencing Supply, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Video Conferencing Supply, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Video Conferencing Supply, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Returns Policy

Every item returned to Video Conferencing Supply (VCS) is subject to the following terms and conditions.

Some items can be returned to VCS and some items cannot be returned to VCS. We will go through the return process and what items can be returned in detail below.

If you have any questions, please contact VCS at (888) 272-5560.

Time Limit for Returns

VCS has a 30 days from the date of purchase time limit for returns.

No item can be returned to VCS after 30 days has passed from the date of purchase. After 30 days from the date purchase, every order is considered acceptable to the customer, and cannot be returned.

2-Step Return Process

If it has been less than 30 days from the date of purchase and you wish to return an item, please take the following two steps.

By following these two steps, you are expediting the return process and making sure that you will receive an appropriate action or credit upon VCS processing the returned item.

1. Obtain an RMA Code

To initiate the return process, obtain a Return Merchandise Authorization (RMA) Code from VCS by emailing our service desk. You must obtain an RMA code before sending any item back to VCS.

Any item received without an RMA code will be refused.

To obtain an RMA code, please email service@videoconferencingsupply.com with the following information. This information is required:

  • Order number
  • Manufacturer part number
  • Serial number
  • Reason for return
  • Action requested (replacement, return, repair, credit)
  • Condition of item (manufacturer sealed or not)

You must include all of this information.

RMA approval is contingent upon receipt of item in original condition, as defined below.

2. Ship Item to VCS

After you have obtained an RMA code, please ship the item in its original condition back to VCS.

The customer is responsible for all shipping charges when returning an item to VCS. Additionally, the customer is responsible if an item is lost during return shipping or if an item becomes damaged.

Because of this risk, VCS highly recommends that you use insured parcel post when returning an item.

Upon VCS receiving the item in original condition, we will take the appropriate action for the return as specified when obtaining the RMA code.

Terms and Exceptions

Every returned item is subject to the following terms and conditions.

Manufacturers might have distinct policies and/or restrictions that supersede VCS terms and conditions. Please contact VCS at (888) 272-5560 to learn if the manufacturer of your item has distinct policies and/or restrictions.

Original Condition

An item can be returned to VCS only if it is in original condition. Original condition means that the item is:

  • Unopened and unused
  • Manufacturer-sealed
  • Brand-new

No item can be returned to VCS if that item has been opened, has had its manufacturer seal broken, or has been used in any way.

Original condition also means that the item is packed in its carton as if from the original manufacturer. This includes:

  • All foam padding or bubble wrap
  • All manuals and/or accessories
  • Blank warranty cards
  • Any additional documentation contained in the original shipment

Any returned item that is not in its original condition will be refused.

Non-Returnable Items

Certain types of items cannot be returned under any circumstances, unless you have received the wrong item. These types of items are:

  • Maintenance or service contracts
  • Software
  • License keys
  • Video conferencing equipment, systems and accessories
  • Conference phones
  • Refurbished items

If you have received defective software or equipment, please contact the original manufacturer. If your refurbished item is defective, it can be exchanged for the same item.

Defective Items

If the item you received is defective, please contact the original manufacturer of that item directly.

Likewise, if you have questions about the terms and conditions of an itemís manufacturer warranty, please contact the original manufacturer directly.

If you would like to know more about a warranty before purchasing an item, however, please call VCS at (888) 272-5560 and we will gladly assist you.

Return Shipping

The customer is responsible for all shipping charges when returning an item to VCS. Additionally, the customer is responsible if an item is lost during return shipping or if an item becomes damaged.

Because of this risk, VCS highly recommends that you use insured parcel post when returning an item.

Restocking Fees

Every return is subject to a restocking fee of 15% to 30% of the original cost. Restocking fees cover credit card charges, order processing, item handling, and other expenses VCS has incurred.

Restocking fees are variable. They depend on what type of product the returned item is, who the manufacturer is, and other conditions.

To learn what the restocking fee will be for your item, please call VCS at (888) 272-5560.

Money Back Guarantees

Some items sold by VCS come with a money back guarantee from the manufacturer.

If your item is covered by a money back guarantee, that guarantee comes from the original manufacturer. Please contact the manufacturer directly with any questions concerning the money back guarantee.

Services

Unless you have a contract with VCS for installation or support services, VCS cannot assist you with the installation or configuration of products under any circumstances.

No service contract can be returned. This includes but is not limited to contracts for installation or support services.

Subject to the availability of the product, VCS may supply firmware and/or software updates and manuals.


Video Conferencing Supply reserves all other rights.