Poly RealPresence EduCart 500
Poly RealPresence EduCart 500
Poly RealPresence EduCart 500 - view 2
Poly RealPresence EduCart 500 - view 3
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Poly RealPresence EduCart 500 - view 5
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Highlights

Bid Closing Date
September 30, 2022
Bid Guarantee
€300,000
Contract Start
January 1, 2023
Security Clearance
NATO SECRET
On-site Support Clearance
COSMIC TOP SECRET
Service Desk
24/7 Phone Support
Response Time (Critical
1 Hour
Restoration Time (Critical
24 Hours
Description

Poly RealPresence EduCart 500

The Poly RealPresence EduCart 500 has an integrated Poly Group 500 codec, EagleEye IV 12x camera, and 55-inch display.

Poly EduCart 500 Features:

  • Completely mobile and stable video conferencing cart.
  • All-in-one unit for video and audio communications.
  • Designed for plug-and-play functionality, for ease of use.
  • Up to 1080p60 HD video and audio quality.
  • Adjustable height for included 55-inch display.

Poly EduCart 500 Includes:

  • Poly Group 500 codec
  • Poly EagleEye IV 12x camera
  • IR remote
  • 55 LCD display
  • Microphone array
  • Display cart
  • Cable bundle
  • Power cord
Expert Analysis
Specifications
Bid Closing Date: September 30, 2022 at 14:00 Hours Central European Time (CET)
Bid Validity Period: six (6) months starting from the Bid Closing Date
Bid Guarantee Amount: Three Hundred Thousand Euro (€300,000)
Contract Initial Period of Performance: 1 January 2023 - 31 December 2025
Contractor Personnel Security Clearance: NATO SECRET
On-site Support Engineer Security Clearance: NATO COSMIC TOP SECRET
Response Time (Critical Incidents: 1 hour
Restoration Time (Critical Incidents: 24 hours
Resolve Time (Critical Incidents: 45 calendar days
Response Time (Major Incidents: 2 hours
Restoration Time (Major Incidents: 72 hours
Resolve Time (Major Incidents: 90 calendar days
Response Time (Minor Incidents: 1 business day
Restoration Time (Minor Incidents: 5 business days
Resolve Time (Minor Incidents: 135 calendar days
On-site Support Delivery Time (SHAPE: within 48 hours
Core Infrastructure Hardware Replacement Delivery Time: 1 business day
End Device Hardware Replacement Delivery Time: 2 business days
Penalties for Core Infrastructure Hardware Replacement Delay: 0.1% of total cost per day (0.3% for optional years)
Penalties for End Device Hardware Replacement Delay: 0.05% of total cost per day (0.15% for optional years)
Penalties for Resident Technical Service Engineer Arrival Delay: 0.02% of total cost per ½ hour past 48h deadline (0.06% for optional years)
Quality Assurance Certification: Allied Quality Assurance Publication (AQAP) 2110, ISO 9001:2015, or equivalent
Service Desk Availability: 24/7 by phone
Service Desk Business Hours: Monday to Friday, 08:00 to 18:00 CET
Language: English
Snippet: This document outlines the requirements for the Provision of VTC Maintenance Support Services, including hardware, software, and technical support, with defined service levels and penalties.
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Poly RealPresence EduCart 500 - 7200-64910-001

$16,306.99
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Poly RealPresence EduCart 500 - 7200-64910-001

$16,306.99

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      Setup & Support, Handled

      From first call to first meeting — specialists who have equipped rooms since 2007.

      Since 2007

      Room-Fit Guidance

      • Room size, camera FOV, and mic coverage confirmed
      • Teams & Zoom platform compatibility checks
      • Quotes for single rooms or multi-room rollouts
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      Tech Support Services

      • Remote setup and configuration assistance
      • Troubleshooting with people who know the gear
      • One business day response from experts
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      Extended Service Plans

      • Extended coverage options for key hardware
      • Manufacturer warranty on every product
      • 30-day returns on eligible items
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